lesleyciverson@gmail.com
November 2, 2023
Creating Impactful Process Training
The Need: To communicate a new process to your team and place reference material at their fingertips. Process training can be challenging to build even…
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lesleyciverson@gmail.com
February 16, 2021
How an International Beauty Company Started an Empathy Movement
Giving Customer Service a Soul Empathy: something we all crave, especially in customer service experiences. It can be a hard thing to define, and even…
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